COPYRIGHT © 2002 MERIT INDUSTRIES, INC.
FLDBLL27
Field Bulletin
PAGE 1 OF 6
Field Bulletin
Date: 02-11-02
merit industries, inc.
Issue:
MARS Electronics Incorporated has identified a problem with
the series 2000 bill acceptor. This problem results in the
failure of MARS Electronics bill acceptor or improper "coin
jam" alarm activation on the System Megatouch game.
Games affected:
This issue affects Megatouch FORCE games (USA versions
only) and MAXX Diamond games (New Jersey version only)
with MARS bill acceptors that were manufactured between
week 45 of 2001 and week 2 of 2002. The serial number on
the bill acceptor indicates the manufacture date and can be
found near the blue cassette release trigger. The first two
digits of the serial number indicate the week of manufacture
and the third digit indicates the year. Bill acceptors with the
first three digits of the serial number between 451-521 and
012-022 are affected.
Exceptions:
Bill acceptors (in the serial number range above) with a label
near the blue cassette release trigger that says “Merit, MARS
Mod, February 2002" have already been modified and do not
need service. Likewise, bill acceptors with a check mark (
√)
sticker on the side model number label have also been
modified and will not require service. Any Megatouch games
that were manufactured after February 1
st, 2002 with the serial
number 02XXXXXXXXXXXX have already been modified.
Symptoms:
The bill acceptor may function properly when the game is
initially powered up. On some bill acceptors after a period of
time, the two flashing lights on the front of the bill acceptor will
no longer be illuminated, indicating that the bill acceptor has
stopped functioning. If the bill acceptor fails, the game may
indicate a coin jam. Shutting off the game for an extended
period of time results in a functioning bill acceptor upon power
up. The bill acceptor will fail again however, after the game
has been turned on for a while.
Cause:
MARS Electronics Incorporated has identified a problem with
a component in the bill acceptors in the serial number range
listed above. MARS advises that a problem with a ground
point at one of the Integrated Circuit chips inside the bill
acceptor may result in failure as the units warm up. Operation
of the bill acceptor may return if the unit cools down.
COPYRIGHT © 2002 MERIT INDUSTRIES, INC.
FLDBLL27
Field Bulletin
PAGE 2 OF 6
Solution:
The bill acceptors require a modification to a circuit connection
inside the MARS Bill Acceptor. This modification can only be
made by trained service personnel. MARS bill acceptors in
the serial number range listed above should be taken to
authorized MARS service centers for the modification. A list
of authorized service centers is included in this field bulletin
and is also available on MARS Electronics' web site at
http://www.meiglobal.com. If you have any questions, please
contact Merit Customer Service and Technical Support by
phone at 215-639-4700 or 800-445-9353 or by e-mail at
TechCenter@meritind.com.
COPYRIGHT © 2002 MERIT INDUSTRIES, INC.
FLDBLL27
Field Bulletin
PAGE 3 OF 6
MARS Electronics Incorporated Service Centers
ALABAMA
CALIFORNIA
Birmingham Vending Co.
Trilogy Magnetics, Inc.
540 N. 2nd Avenue
16250 Gundry Avenue
Birmingham, AL 35204
Paramount, CA 90723
Phone: 205-324-7526
Phone: 562-663-1800
Fax: 205-322-6639
Fax: 562-633-6408
E-mail: wendell@bhmvending.com
E-mail:
Web Site: www.bhmvending.com
Web Site:
ARIZONA
COLORADO
Vendtronics
Mountain Coin Machine Distributors
4020 Grand Avenue, Suite #21
345 W. 62nd Avenue
Phoenix, AZ 85019-3173
Denver, CO 80216
Phone: 602-973-3300
Phone: 800-654-2646 or 303-427-2133
Fax: 602-973-0033
Fax: 303-429-2104
E-mail: vendtronic@aol.com
E-mail: coinshop@msn.com
Web Site:
Web Site:
CALIFORNIA
FLORIDA
Betson West
V.E. South, L.C.
5660 Knott Avenue
4800 N.W. 15th Avenue
Buena Park, CA 90621
Ft. Lauderdale, FL 33309
Phone: 714-228-7500
Phone: 888-837-6884 or 954-491-7300
Fax: 714-228-7510
Fax: 954-491-7301
E-mail:
E-mail: vesouth@gate.net
Web Site: www.betson.com
Web Site: www.vesouth.com
CALIFORNIA
FLORIDA
C.A. Robinson, Inc.
Vendor's Repair Service, Inc.
180 Utah Avenue
6025 Cinderlane Parkway
S. San Francisco, CA 94080
Orlando, FL 32810
Phone: 650-871-4280
Phone: 407-291-1712
Fax: 650-588-8538
Fax: 407-578-0651
E-mail:
E-mail: george@vendorsrepair.com
Web Site:
Web Site: www.vendorsrepair.com
CALIFORNIA
GEORGIA
G&K Service
Southeastern Vending
4364 Twain Avenue, Unit #4
1886 Forge Street
San Diego, CA 92120
Tucker, GA 30084
Phone: 619-281-9227
Phone: 800-825-8554 or 770-621-9055
Fax: 619-281-8706
Fax: 770-621-9055
E-mail:
E-mail: repairshop32@aol.com
Web Site:
Web Site:
CALIFORNIA
ILLINOIS
Superior Sales & Service
American Vending Sales, Inc.
299 Old County Road, Suite 26
750 Morse Avenue
San Carlos, CA 94070
Elk Grove Village, IL 60007
Phone: 800-995-8363 or 650-591-2193
Phone: 847-439-9400
Fax: 650-591-1712
Fax: 847-439-9405
E-mail: supsale@pacbell.net
E-mail: isharps@americanvending.com
Web Site:
Web Site: www.americanvending.com
COPYRIGHT © 2002 MERIT INDUSTRIES, INC.
FLDBLL27
Field Bulletin
PAGE 4 OF 6
MARS Electronics Incorporated Service Centers (continued)
INDIANA
MINNESOTA
Shaffer Distributing
Changer Services, Inc.
9461 E. Washington Street
7721 Pillsbury Avenue
Indianapolis, IN 46229
South Richfield, MN 55423
Phone: 800-876-0789 or 317-899-2530
Phone: 888-328-5067 or 612-798-3610
Fax: 317-899-6080
Fax: 612-798-3614
E-mail: shafdist@netdirect.net
E-mail: mstolley@changerservices.com
Web Site: www.schafferdistributing.com
Web Site:
KANSAS
MINNESOTA
Greater America
Viking Vending
3230 Roanoke Road
9549 Penn Avenue,
Kansas City, MO. 64111
South Minneapolis, MN 55431
Phone: 816-531-4300
Phone: 800-879-0321
Fax: 816-531-4337
Fax: 612-887-5656
E-mail:
E-mail: auneb@liebermanmusic.com
Web Site:
Web Site: www.liebermanmusic.com
LOUISIANA
MISSOURI
Sur Serv Corp.
Midwest Associates, Inc.
2920 Kingman Street Suite 118
9334 Highway BB
Meltaire, LA 70006
Hillsboro, MO 63050
Phone: 504-887-1661
Phone: 800-237-0521
Fax: 504-887-9081
Fax: 636-789-5848
E-mail: surserv@surserv.com
E-mail: midwest@inlink.com
Web Site:
Web Site: www.mwassoc.com
MARYLAND
MONTANA
State Sales & Service Co.
Action Gaming Technology
3431-A Benson Avenue
715 Ronan Street
Baltimore, MD 21227
Missoula, MT 59801
Phone: 800-296-4100 or 410 Ð646-4100
Phone: 877-221-4263 or 406-728-0034
Fax: 410-646-2053
Fax: 406-549-0688
E-mail: mikes@sscoin.com
E-mail: actiongt@bigsky.net
Web Site: www.sscoin.com
Web Site:
MASSACHUSETTS
NEVADA
Gekay Electronics Corp.
Mars Electronics International
16 Deer Park Drive
2700 East Patrick Lane, Suite #1
E. Longmeadow, MA 01028
Las Vegas, NV 89120
Phone: 800-832-0028 or 413-525-2700
Phone: 702-597-4836
Fax: 413-525-6886
Fax: 702-597-4837
E-mail:
E-mail: bill.nichols@effem.com
Web Site:
Web Site:
MICHIGAN
NEW JERSEY
Wolverine American, Inc.
Betson Enterprises
26400 Capitol
303 Paterson Plank Road
Redford, MI 48239
Carlstadt, NJ 07072
Phone: 313-937-4600
Phone: 800-524-2343 or 201-438-1300
Fax: 313-937-1802
Fax: 201-438-4837
E-mail:
E-mail: zigrob103@aol.com
Web Site:
Web Site: www.betson.com
COPYRIGHT © 2002 MERIT INDUSTRIES, INC.
FLDBLL27
Field Bulletin
PAGE 5 OF 6
MARS Electronics Incorporated Service Centers (continued)
NEW JERSEY
OREGON
Ellenby Technologies, Inc.
Music-Vend Distributing Co.
1460 Grandview Avenue, Unit 2
1140 S.E. 7th
MidAtlantic Corporate Center
Portland, OR 97214
West Deptford, NJ 08066
Phone: 800-233-5198
Phone: 856-848-2020 Fax: 856-848-7080
Fax: 503-233-3816
E-mail: ellenby@aol.com
E-mail: Bryan@Dunis.com
Web Site:
Web Site: www.dunis.com
NORTH CAROLINA
PENNSYLVANIA
Brady Distributing Co., Inc.
MARS Electronics Inc.
2708 Yorkmont Road
1301 Wilson Drive
Charlotte, NC 28208
West Chester, PA. 19380
Phone: 704-357-6284
Phone: 601-430-2500
Fax: 704-357-1243
Fax: 610-430-2694
E-mail: rharrison@bradydist.com
E-mail:
Web Site: www.bradydist.com
Web Site:meiglobal.com
NORTH CAROLINA
SOUTH CAROLINA
Southeastern Vending
Drew Distributing, Inc.
2748-B Interstate Street
9107 Ashville Highway
Charlotte, NC 28208
Boiling Springs, SC 29316
Phone: 800-825-8555 or 704-394-4911
Phone: 864-578-4444
Fax: 704-394-3789
Fax: 864-599-6232
E-mail: svsinc@juno.com
E-mail:
Web Site:
Web Site:
OHIO
TENNESSEE
Shaffer Distributing Co.
Brady Distributing Co., Inc.
1100 W. Third Avenue, Columbus, OH 43212
1584 Two Place
Phone: 800-282-0194 or
Memphis, TN 38132
614-421-6800 Extension 114
Phone: 901-345-7811
Fax: 614-294-2669
Fax: 901-398-0578
E-mail: service@shafferdistributing.com
E-mail: Memphisshop@bradydist.com
Web Site: www.shafferdistributing.com
Web Site: www.bradydist.com
OHIO
TEXAS
Vendors Exchange
Aeco Sales & Service
4020 Payne Avenue
10290 Monroe Drive #206
Cleveland, OH 44103
Dallas, TX 75229
Phone: 800-321-2311 or 216-432-1800
Phone: 214-352-4755
Fax: 216-432-2786
Fax: 214-352-8154
E-mail: Info@veii.com
E-mail: AECOSales@ionet.net
Web Site: www.veii.com
Web Site:
OKLAHOMA
TEXAS
Aeco Sales & Service
Serv-A-Mech Electronics, Inc.
619 North Broadway
5916 West 34th Street #B
Tecumseh, OK 74873
Houston, TX 77092
Phone: 800-682-0358 or 405-598-2915
Phone: 800-323-7214 or 713-681-6277
Fax: 405-598-5506
Fax: 713-681-8570
E-mail: kacy_AECO@ionet.net
E-mail: sameinc@aol.com
Web Site:
Web Site:
COPYRIGHT © 2002 MERIT INDUSTRIES, INC.
FLDBLL27
Field Bulletin
PAGE 6 OF 6
MARS Electronics Incorporated Service Centers (continued)
UTAH
WASHINGTON
Wachtor Electronics
Wachtor Electronics
73 West Truman Avenue
232 S.W. 43rd Street
Salt Lake City, UT 84115
Renton, WA 98055
Phone: 801-485-2289
Phone: 425-251-0997
Fax: 801-485-8745
Fax: 425-251-8532
E-mail:
E-mail:
Web Site:
Web Site:
VIRGINIA
WISCONSIN
Eastern Commercial Services
Pioneer Sales & Service
813-A Professional Place, Suite 100
N55 W13875 Oak Lane
Chesapeake, VA 23320
Menomonee Falls, WI 53051
Phone: 800-436-1020 or 757-436-1020
Phone: 414-781-1420
Fax: 757-547-4772
Fax: 414-781-4307
E-mail: bobvose@easterncommercial.com
E-mail: Pioneers@execpc.com
Web Site: www.easterncommercial.com
Web Site: www.execpc.com1~pioneers
WASHINGTON
WISCONSIN
Music-Vend Distributing Co.
Viking Vending - Service Center #15
1550 4th Avenue South
N89 W14400 Patrita Drive
Seattle, WA 98124
Menomonee Falls, WI 53051
Phone: 206-682-5700
Phone: 800-236-1880 (WI only) or 262-255-6580
Fax: 206-682-3622
Fax: 262-255-4524
E-mail: marv@music-vend.com
E-mail:
Web Site:
Web Site: