Field bulletin (FLDBLL67 Rev A) describing a bookkeeping error that doubles remote jukebox play revenue on Megatouch-connected TouchTunes systems using the 4-credits-for-$1 Quick Price Setup.
COPYRIGHT © 2008 MERIT INDUSTRIES, INC.
FLDBLL67 Rev A
Field Bulletin
PAGE 1 OF 2
Date: 9-26-08
Field
Bulletin
Issue:
Under certain limited conditions, a bookkeeping error may occur that
causes a Megatouch-connected TouchTunes jukebox to record double
the correct amount of money in its bookkeeping functions for remote
jukebox plays.
Games Affected:
This issue has been reported where U.S. version Megatouch systems
are connected via Gamelink to TouchTunes jukeboxes, and where
BOTH of the following conditions exist:
1) The
Quick Price Setup feature on the Megatouch is being used.
-AND-
2) The selected setup is “4 credits for $1”.
Symptoms:
To determine if your system is affected, please conduct the following
procedure:
1) Enter the Operator Setup on the Megatouch.
2) Touch
Credits/Pricing.
3) Touch
Quick Price Setup.
4) Touch
4 Credits for $1.00 (see Figure 1).
5) Touch
Main Menu at the top-center of the screen.
6) Touch
TouchTunes.
7) Set “Merit Credits per Song” to 2.
FIGURE 1 – QUICK PRICE SETUP
SELECT
“4 Credits for $1.00”
COPYRIGHT © 2008 MERIT INDUSTRIES, INC.
FLDBLL67 Rev A
Field Bulletin
PAGE 2 OF 2
8) At the jukebox, activate the Operator menu and navigate to the
Money
Æ Bookkeeping menu.
9) Record the “Linked Coinage” value displayed (see Figure 2).
10) Initiate a remote play from the Megatouch. If your system is affected,
Linked Coinage for the remote play will be double the correct amount
on the jukebox’s Bookkeeping screen.
Solution:
This issue will cease to occur when the credit settings are configured
manually on the Megatouch. To do so, please follow these steps:
1) Enter Operator Setup on the Megatouch.
2) Touch
Credits/Pricing.
3) Touch
Coin-In.
4) Manually configure your credit settings.
5) Touch
Main Menu at the top-center of the screen.
6) Touch
TouchTunes.
7) Set “Merit Credits per Song” to any desired value.
8) To verify the success of this process, initiate a remote play from the
Megatouch. If this procedure has been successful, coinage for a
linked play will be recorded correctly on the jukebox’s Bookkeeping
screen – i.e. the value specified on the Merit “Value of Credit” menu.
NOTES:
-
If the Coin-In table is set up for bonus credits, the TouchTunes unit selects the most expensive
credits to use.
-
Wireless linking of Megatouch systems and TouchTunes jukeboxes is not supported.
If you have any questions, please contact Merit Customer Service and Technical Support by phone at
215-826-1400 or 1-800-523-2760, or by e-mail: TechCenter@meritgames.com.
FIGURE 2 – TOUCHTUNES BOOKKEEPING MENU
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