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Megatouch FireFly Troubleshooting Guide
PROBLEM
CORRECTIVE ACTION
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no power
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no flash on the monitor screen
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no cooling fans operating
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Check that the power cord is connected to a “live” outlet.
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Check that the power cord is connected to the power jack.
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game locks up or resets while being
played or in the attract mode
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no movement on the screen
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power has to be cycled off and on to
get the game to function again
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Clean the vents and the fans of any dust and dirt that may
interfere with airflow.
Perform a checksum test on the hard drive. See DIP
Switch Functionality and perform a DIP 8 procedure.
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game will not download disc
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Make sure the disc is installed correctly, with the logo
facing up.
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Check for scratches or a defective disc.
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Try a different DVD drive or another disc.
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If you’re downloading a disc set, make sure each disc is of
the same revision.
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"ERROR READING DRIVE C"
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See DIP Switch Functionality and perform a DIP 8 function
on the FireFly. This will start the hard drive checksum test,
which should take about 20 minutes to complete.
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When the hard drive fails the test, the game will lock up
with a "CHECKSUM ERROR" message, which will stay on
the screen until the power is turned off. In this case, the
hard drive will have to be replaced.
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“QUANTUM FIREBALL, SMART
FAILURE DETECTED, BACK UP
HARD DRIVE”
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The self-diagnostics on the hard drive has detected an
error. The hard drive will have to be replaced.
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“CRITICAL ERROR ABORT RETRY
FAIL” or “BAD COMMAND OR FILE
NAME” error
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Try reloading the program onto the hard drive with a
different set of update discs. If it will not accept the
download, try another DVD drive. If it still does not work,
the hard drive will need to be replaced.
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“MACHINE OUT OF SERVICE”
SCREEN APPEARS
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If the screen has a BLUE background: A connection hasn’t
been established, or the FireFly hasn’t called in to the
server in the required timeframe. Touch the 4 corners of
the screen (not-including the sidebar area), and enter your
Operator or 6 Star PIN to enter Operator Setup. See
“Connection Wizard” and make a connection to the server.
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If the screen has a WHITE background: The SSID lock has
been activated and the system can’t locate the SSID.
Touch the 4 corners of the screen (not-including the
sidebar), and enter your Operator PIN. You’ll be taken into
Operator Setup, where you can either disable the lock or
reconfigure it to recognize a different SSID.